Tel: 0116 255 8588

Fax: 0116 247 1552


Home Visit Policy



Chest pain, shortness of breath and loss of consciousness are emergencies

please dial 999 for these symptoms


Requesting a Home Visit

Requests for visits must be made before 10am. Visiting will normally

take place after morning surgery. Please only request home visits if you

are incapable to attending the surgery. Whenever possible, try and come

into the surgery as facilities here are far better for examination and

treatment. It helps us to judge the urgency of the call if you describe the

symptoms. The receptionists are trained to deal with your call so do

expect to be asked. All information is confidential. The doctor may

telephone prior to, or instead of, visiting. Visits requested later in the day

that are for the housebound, but are not urgent, will not be seen that day.

Ring early if you wish for a routine call if you are housebound.



Sick children will always be seen as soon as possible if brought into the

surgery; it is not appropriate to wait for a visit. We rarely visit children at

home as a responsible adult should be available to bring them to the



Our home visiting policy

Our home visiting policy is based on RCGP guidelines. You cannot insist

that a GP visits you at home.

A GP will only visit you at home if they think that your medical condition

requires it. A GP can also decide how urgently a visit is needed.

Due to increasing demand GPs can no longer automatically visit any

patient who requests a home visit. All visits must now be triaged and dealt

with according to clinical need.

GPs are better able to assess patients in the surgery where they have

access to specialist equipment, good lighting and examination facilities

and therefore it is always the preferable site for any consultation.

GPs having to visit inappropriate house call patients are delayed from

visiting those patients who are in genuine need of a visit and therefore

this poses an unacceptable clinical risk.

GPs are not responsible for ensuring that a patient has financial means to

attend the surgery nor that the patient chooses to register with a practice

that is difficult for them to get to in bad weather or without a car.

GPs are not obliged to visit a patient if they have assessed the patient's

clinical need on the telephone and found them to be suitable for an

alternative method of healthcare.

As long as the GP has provided a plan for a patient (which may be an

appointment the same day, a future day, telephone advice or attendance

at other healthcare site such as A&E, a message communicated via

reception) then the partners at the practice will support any such decision